Return Policy

Return Policy

Valid for Online Orders only!

Returns or exchanges are accepted on full price, unworn, unwashed, unaltered merchandise with tags within 7 of receiving your items for a refund to your original form of payment. Items returned after 7 days can be returned or exchanged for a merchandise credit as long as the return is within 14 days of purchase. 

For online orders, Eleanor does not cover the cost of returns but can provide a return shipping label at your request. Once we receive your items we will provide a refund minus the cost of the return label. You'll get an email sent to you when your refund has been processed. 

Shoes must be returned in original condition with the original box. Boxes must be protected during the shipping process with no labels affixed to the exterior.

All jewelry, handbags, lingerie, home goods, apothecary, and sale items are FINAL sale

Modified Return Policy

Return restrictions will be placed on accounts that exceed our return thresholds. If you have returned more than a $1000 of merchandise within a 6 month period future returns will only be eligible for a merchandise credit. 

Merchandise Credits

All merchandise credits expire ONE YEAR after the date of issue.